MSU Content Studio
UX Design Intern
May 2020 - Current
WordPress, Concrete5, Microsoft Suite, Trello
Using accessible and inclusive design practices to promote a community brand in department-specific websites within the University.
Creation of files which diagrams navigation of migrated sites to create a more user-based experience. Knowledge on auditing categorized news articles to research what users were most compelled to on the college websites.
Below I have outlined the steps and tasks I have worked on throughout this position!
The Content Studio supports a variety of projects contributing to web properties in Michigan State University’s College of Arts & Letters’ units and departments. Furthermore, when I started my internship at the Content Studio, the most pressing—and biggest—project was the migration of all the College of Arts & Letters department sites from the content manager Concrete5 to WordPress.
As our team migrated websites, we had to create and update architecture and navigation for existing and new web properties. Below is a navigation diagram I made for one of the university site’s navigation!
Looking to update page layouts and features of web properties, I worked to analyze how other universities implemented and showcased similar features. Below I have an example examining how universities presented content for undergraduate education. Specifically, I noted commonalities and hierarchies of information.
Moving our content management from Concrete5 to WordPress, our team considered how design and user experience could be enhanced on web properties representing the university.
Learning how to navigate WordPress and Concrete5 was one of the biggest challenges. With content migration, I was able to analyze current user flow and further understand the functions and features of both systems.
After redesigning and migration, I was asked to perform usability tests for web properties—on desktop and mobile. Additionally, I compiled analytics for department sites to evaluate user flow and assisted in WordPress training guides for faculty members.
I created several department-specific Excel sheets with analytics detailing user flow. With this information, our team presented to departments with the intention of showcasing the content that users were compelled to navigate to on their websites.
After building out department sites, ownership goes to the department. From here, our team works to support the growth of the web space by assisting with content changes and questions. Because of the ownership change, our team has curated training guides and videos to help the new ownership get familiarized with WordPress. Additionally, there are support team meetings to address any questions.
Right now, I am still working in this position; improving usability and accessibility on the college department-specific web spaces, auditing website analytics to analyze news to research user behavior and user flow, and providing support to property administrators.